Updated information regarding New Client Policies as of August 2022
Veterinary Clinics around the area (and United States even) since Covid-19 have seen a large influx of patients/clients needing care. We have also been impacted and are seeing the same increase and need of new clients requesting care with us. It is thought to be due to increase in pet adoptions or new puppies being purchased and also owner's at home more noticing more health concerns with their pet they may not have noted before. We are also experiencing on top of busy schedules a staff and Veterinarian Shortage. We are trying our hardest to accommodate seeing New Clients as our schedule allows. What this means for you is that for non-urgent exams like new clients requesting annual exams or new puppy/kitten exams we are scheduling out on average 8-12 weeks depending on when you call. We have started to limit the amount of New Client Exams we are scheduling per week. For urgent care needs like you pet is sick/ill we are still scheduling out anywhere from 8-12 weeks. So if it is a health concern that can wait we will be more than happy to schedule you but if you feel your pet needs to be seen sooner we may refer you to an Emergency 24-hour facility or back to your primary veterinarian if you have one. We do utilize cancellation lists to try to get you in sooner if an opening comes up.
Also starting 9/13/2021 we have had to implement a pre-payment for your exam policy for new clients. This is due to an increase of New Clients scheduling with us then rather "no-showing" to the appointment or cancelling last minute. The problem this creates can be very frustrating for everyone as we have established clients who are waiting to get their pet seen for rather annual exams or sick exams who we may push out or turn away due to our schedule being full and when a "no-show" happens it gives little to no time to fill that slot therefore "wasting that slot." So to build mutual trust and respect as well as reserving your slot we are requiring pre-payment of your exam fee when scheduling. This is not an additional fee to you-it is placed on your account and will be used towards you first visit's bill. Ideally the pre-payment should be done with Care Credit or a Credit/Debit card but if you do not have either we can have you stop by prior to your scheduled appointment with a check or cash to pre-pay. Those who wish to pay with cash or check and do not pay prior to their scheduled appointment may be subject to cancellation, wait times on the day of their scheduled appointment (as we may fill your slot with an established client), or urgent care exam fees. These pre-payments are refundable if cancelled within 48 hours back to your debit/credit card (if paid in cash/check it may take longer to recieve refund). If you "no-show" or do not cancel this appointment within 48 hours this pre-payment if subject to being NON-REFUNDABLE. Also we do require any previous records of your pet(s) to be obtained by us within 48 hours of your scheduled appointment. This allows our staff and veterinarian ample time to read through your previous records making your scheduled appointment to go as smooth as possible. Thank you for your understanding we know it can be a stressful process but we are trying to maintain our goal or providing quality individualized medical care in a timely matter.
In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.
Your pet's annual vet check-up will include a total physical exam, with a thorough investigation of your pet's head, body and tail, and all his assorted cavities. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual cleaning by your veterinarian maybe in order. Like you, your pet can lose his teeth due to decay and neglect. It's a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet's elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet's behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain results of your pet's medical tests. Also, if you need to change vets, it's good to have this journal to provide a complete medical history.
Choose a veterinarian who is calm, compassionate and willing to explain all the procedures your pet undergoes. Try to find a vet with whom both you and your pet feel comfortable. Try to have it convenient, choose a clinic with qualified staff and facilities to undertake surgery and perform procedures requiring anesthesia, such as teeth cleaning. Because of the general risks inherent to anesthesia, especially for very old, very young or very ill pets, your veterinarian will likely suggest a few exams, including a chest X-ray and lab work of blood and urine, before your pet is anesthetized. During the procedure he might need an IV drip; antibiotics may be necessary before and after.
Dr. Prososki may refer you to a specialist, veterinarians who have completed advanced studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.